FREQUENTLY ASKED QUESTIONS

All orders are fulfilled and shipped from trusted international partners to ensure quality and care.

Shipping from Niwa takes an average of 2–5 business days for fulfillment, plus the estimated shipping time, which varies by destination. • Domestic orders: 1–8 business days • International orders: 1–20 business days (depending on the shipping speed selected) The total delivery time is the sum of both fulfillment and shipping estimates.

Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location and chosen shipping method.

Each item is made on demand, so returns are only accepted for items that arrive damaged or incorrect. Please contact us within 7 days of receiving your order, and we’ll make it right.

You can reach us anytime through our contact form.

Yes, every design and illustration is a digital artwork created on iPad.

“Niwa” (庭) means “garden” in Japanese a serene space where art, emotions, and rebirth bloom together. Each creation carries a sense of renewal and self-expression.